Returns

Please choose carefully. We do not offer refunds for change of mind purchases but will gladly exchange provided items are returned within 30 days of purchase, in their original condition, with proof of purchase.

Returns cannot be made in-store and must be posted to:

FOUND – Fremantle Arts Centre
PO Box 891, Fremantle WA 6959

Where items are faulty or not fit for intended purpose, you can choose between a refund or exchange. Faulty merchandise will be replaced where possible, if not a full refund will be issued.

Proof of purchase is required for all returns and our Returns Policy applies to all purchases in-store and online.

In order to obtain an exchange or refund we require:

• The item(s) are new and returned within 30 days of purchase
• Any tag(s) and/or labels are still attached and items are in their original packaging
• Proof of purchase is provided

FOUND has the right not to accept returns for items that do not meet these conditions. All costs involved in returning items will be at the purchaser’s expense.

Returns Procedure

To return your purchase please follow these simple steps:

1. Contact [email protected] and notify us that you’ll be returning your product(s).
2. Post your purchase either in your own packaging or an express post satchel. We require a tracking number for postage. If you do not supply us with this number we will not be able to take any responsibility for your return getting lost in transit. Please then email the tracking number to [email protected]

Please send your return to:

FOUND – Fremantle Arts Centre
City of Fremantle
PO Box 891
Fremantle WA 6959

Product Quality

Due to the handmade nature of many of FOUND’s products, there may be slight and reasonable variations in colour, finish, shape and dimensions from the products pictured on the site. If you are concerned about getting the perfect finish, visit us in-store. Please contact [email protected] or call 08 9432 9569 prior to visiting to ensure your desired item(s) are on display.